Warranty Admin

US-MN-Bloomington
5 days ago
Job ID
2017-1929
# of Openings
1
Category
Administrative

Responsibilities

As a Warranty Admin you be working to ensure that warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.

  • Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
  • Responsible for checking, verifying, and processing vehicle warranty forms
  • Record, check, and process all claim information in line with manufacturer conditions
  • Process and reconcile claim settlement paperwork received from manufacturers and concessionaires
  • Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off
  • Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible
  • Ensure that correct charges are made as appropriate on goodwill claims
  • Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate
  • Investigate and query unsettled and short paid claims, and assess their causes
  • Help to ensure a customer-satisfying level of service in respect of warranty work performed
  • Explain warranty conditions and procedures to internal customers to avoid misunderstanding and conflict
  • Control all filing of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer’s /concessionaire’s warranty auditor
  • Visit dealers biweekly to review questions or concerns
  • Book Warranty tickets when necessary (i.e. in Service Administrator’s absence)
  • Close customer pay and internal repair orders when necessary
  • Assist in end of day cashier close, cashiering customer and training cashiers when necessary

 

 

Employee Benefits Include:

  • Career Growth – Internal Advancement Opportunities
  • Continuous Training Opportunities
  • Employee Discounts on New/Used Vehicles, Service, and Parts
  • Employee Referral Bonus Program
  • Healthcare Benefits, 401k, Disability, Life Insurance, PTO, and Volunteer Opportunities
  • Tuition Reimbursement

 

 

Core Values

Do the Right Thing • Lead by Example • Display Positive Energy • Be Open Minded

Qualifications

  • Must have strong data entry skills to enter information onto the computer and other warranty systems
  • Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
  • Ability to assess and report on warranty repairs
  • ADP experience highly desired
  • A good understanding of automotive parts and cars is desired
  • Good interpersonal and communication skills
  • Must be extremely detail oriented
  • Must have a positive attitude and work well in a team environment

 

 

Walser Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Walser Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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